Family Description
Human Resources (HR) comprises advice, services, and solutions in the areas of human resources management (e.g. total rewards, learning, talent acquisition & development, mobility) and organisation (e.g. leadership, organisational development, diversity).
Subfamily Description
Service Delivery (SDL) contains the managing of operation of service delivery to employees and managers and the monitoring of service delivery operations, technology, transaction processes, and call centre efficiency. Also comprises the establishment of standards and procedures for handling employee questions, transactions, and administration of human resource programmes.
- Works as a functional expert, providing professional expertise within a functional area of HR.
- Performs routine assignments within standardized procedures and practices with regular supervision to achieve objectives and meet deadlines.
- Receives instruction, guidance and direction from others and uses own knowledge and existing procedures to solve standard problems.
- Answers questions and solves problems related to the global / regional HR processes and information services in the scope, consulting Process owners and developers and/or IT contacts when necessary to achieve resolution and needed guidance for the user.
- Contributing to a specific HR tool, process or project on improvement. Provide administrative / transactional project support: Data analyses, monitoring and ensuring data quality, creating documentation and knowledge management.
Impact
Accountable for quality and accuracy of own output. Errors may have limited impact on function/project/customer. Delivers own output according to specific operational targets.
Scope & Contribution
Individual Contributor: Participates as individual contributor to team, usually in a support role or entry level professional. Semi - routine or standard tasks. Decision making limited to standard applications in own work. Managerial/Supervisory:
Innovation
Most work carried out according to procedures. Operates within guidelines for non-standard situations. Requires supervision and coaching from SLM or peers. Gathers relevant information to support problem solving and decision making.
Communication
Obtains and provides information to external or internal parties. Communicates information within the team in an understable way.Sometimes requires ability to influence team members of own job area on policies, practices and proceduresUnderstand facts, practices, policies, etc. to external and internal parties
Knowledge & Experience
No experience required. Basic educational knowledge. Degree or equivalent.
Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work
What we offer
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:
- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed.
