Company Overview
Our client, established in 1978 in Milan, Italy, is a global leader in freight forwarding and logistics services. The company offers a comprehensive range of solutions, including air and ocean freight, customs brokerage, contract logistics, and supply chain support, catering to various industries such as aerospace, automotive, fashion, and technology.
Key Responsibilities:
Tactical Retention Responsibilities:
- Lead and manage the implementation of new services, coordinating with operational teams at all origins and destinations.
- Develop, distribute, and maintain Standard Operational Procedures (SOPs) in collaboration with Sales, Operations, and Finance.
- Establish relationships with key stakeholders beyond main points of contact within Global & MNC accounts.
- Achieve assigned account and GP targets set by the company.
- Ensure SOP compliance and execution by all branches servicing the account.
- Monitor account yields, review rates monthly, and address performance gaps.
- Ensure timely payments and assist in collections for overdue invoices.
- Track critical milestones and communicate issues or exceptions to Operations promptly.
- Log meeting notes, action items, complaints, and compliments into the CRM and distribute within the global network.
- Assign and track corrective actions to resolve client issues and ensure satisfaction.
- Conduct regular business reviews, with a minimum quarterly review cycle.
- Engage Sales and Operations teams in client meetings, presentations, and reviews.
- Travel within the region as needed to visit accounts/sites and branches.
- Continuously explore additional business opportunities within accounts.
Strategic Responsibilities:
- Understand the business strategy, objectives, and constraints of assigned accounts, providing tailored solutions to achieve goals and mitigate risks.
- Pursue and implement efficiency improvements and cost-reduction measures.
- Share market updates and provide educational support to clients.
- Identify and secure new growth opportunities for accounts in collaboration with internal resources.
- Develop short- and long-term business development plans, outlining objectives and value-added initiatives.
Supervisory Responsibilities:
- None.
Qualifications:
- Excellent organizational, written, and verbal communication skills, including presentation abilities.
- Strong troubleshooting and problem-solving skills.
- Ability to adapt to changing demands with a sense of urgency.
- Detail-oriented, with the ability to multitask and meet deadlines.
- Self-motivated, capable of working independently and as part of a team.
- Creative thinker with strong analytical and program management skills.
Skills and Experience:
- Minimum of 5 years’ experience in the logistics or related service industry.
- At least 1 year of operational experience in relevant services.
- Proficiency in Microsoft Office Suite and CRM tools.
- Proven customer service, sales, and relationship management skills.
- Demonstrated ability to develop and document business processes.
Benefits:
- Competitive salary package with performance incentives.
- Professional development and growth opportunities.
- Dynamic and supportive work environment.
Job Types: Full-time, Permanent
Pay: RM7,500.00 - RM10,000.00 per month
Benefits:
- Dental insurance
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Monday to Friday
Experience:
- Transportation management systems: 5 years (Preferred)
- Sales: 2 years (Preferred)
Language:
- Mandarin (Preferred)
Willingness to travel:
- 75% (Preferred)
Work Location: In person
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