Key Responsibilities:
Customer Engagement
- Provide personalized beauty consultations and high-end beauty device demonstrations tailored to customers' needs and preferences.
- Demonstrate in-dept product knowledge and recommend suitable products and routines to promote sales.
- Encourage hands-on experience to enhance customer understanding and satisfaction.
- Provide exceptional customer service to create a positive shopping experience.
- Utilize customer information to provide personalized recommendations and follow-up on their beauty journeys.
- Build and maintain strong relationships with customers, fostering loyalty and repeat business.
- Address customer inquiries, concerns, and feedback in a professional and timely manner.
Sales Achievement
- Meet and exceed sales targets through effective product recommendations and upselling techniques.
- Collaborate with the Head of retail and training and team members to achieve overall store sales goals.
- Identify opportunities for cross selling complementary products to enhance the overall customer experience and increase sales.
Product Knowledge
- Acquire and maintain in-dept knowledge of beauty devices beauty, and wellness products in the store.
- Stay informed about new product release, technoglogy, and brand stores.
Inventory Assistance
- Assist in monitoring inventory levels and communicate product needs to the Head of Retail & Training
Store Operation
- To assist cleanliness of the store before. during and after closing the store
- To assist the product display in good condition and replace broken tester or broken stock and report back to the relevant parties
- To keep update the checklist on daily area to focus in the store before, during and after closing the store
Knowledge and Skill Requirements:
- Previous experience in beauty retail or skincare advisory roles.
- Strong sales skills with a proven track record of achieving or exceeding sales targets.
- Excellent customer service skills with the ability to build customer relationships.
- In-depth knowledge of skincare and beauty products is preferred.
- Ability to lead by example and support the development of junior team members.
- Flexible to work retail hours, including weekends and holidays.
- Minimum secondary education level
- Excellent customer service and sales-oriented
Benefit:
- Competitive Salary with Commission & Incentives: Earn between RM4,000 to RM7,000 monthly, based on performance.
- Generous Time Off: Enjoy 4 days off per month to maintain work-life balance.
- Employee Discounts: Access special rates on our products to enhance your beauty collection.
- Comprehensive Health Care: Benefit from health coverage, including dental and optical care.
- Training & Development: Participate in comprehensive training programs to enhance your product knowledge and professional skills.
Job Type: Full-time
Pay: RM2,500.00 - RM3,000.00 per month
Work Location: In person
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