- Evaluate, install, configure and tune SAN Storage deployment by ensuring service delivery as per scope, meet target live date, SLA and data being protected on system live date
- Provide 24x7 on-call support as part of rotating team coverage to address and fix system anomalies escalated by operations and users.
- Provide technical expertise for enhancement projects and project implementation on storage infrastructure
- Develop and improve storage domain checklists, Standard Operating Procedures (SOP) that conform to policies and procedures for daily operation and support tasks for standardization and excellent service delivery
- Manage internal storage and projects/initiatives which is medium to large scale to achieve operational efficiency and cost effectiveness aligned with IT transformation initiatives
- Investigate, troubleshoot and escalate storage related incidents/problems, system degradation, system outages and review impact of supported systems and provide resolution to meet defined SLA.
- Identify, plan and perform storage migration to address IT Obsolescence Policy
- Assists with compliance audits as required in achieving above satisfactory rating
- Develop, maintain and review documents for storage and data protection domain to ensure quality and precise documentation relating to SAN topology, architecture and inventory
- Perform and review periodic capacity planning and trending for storage domain.
Qualifications (Basic Degree/Diploma etc)
- University degree Bachelor's Degree/ Diploma in Computer Science / Information Technology or its equivalent
- Certification in ITIL V3 is an added advantage
- At least 5 year experiences in storage administration and SAN switches
Competencies/Skills
(Essential to succeed in this job)
Technical/Functional skills
- Vast knowledge of EMC VMAX/PMAX/ UNITY/ Powerstore/ Powerscale, EMC SRDF, HPE Alletra, Huawei Dorado/ Pure Storage/ Hitachi VSP One B family administration Brocade/Cisco SAN Switch Zoning
Personal skills (Soft Competencies [Core/Leadership])
- Possess strong commitment to team environment dynamics with the ability to contribute expertise
- Possess critical Thinking & Problem-Solving : Able to evaluate alternatives and finds solutions with thoughtful analysis.
- The ability to communicate clearly and effectively in many mediums includes listening skills and the ability to follow directions and provide feedback
- Possess strong work ethic complete tasks on time
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