Key Responsibilities

1. Live Hosting & Audience Interaction

Conduct engaging and energetic live sessions on platforms such as TikTok, Facebook, and Instagram to promote and showcase products.
Interact with the audience in real-time by answering questions, responding to comments, and maintaining a lively, approachable presence throughout each session.

2. Product Demonstration & Soft Selling

Present and explain product features, benefits, and usage in a persuasive yet relatable way.
Apply soft-selling techniques and storytelling to drive interest and increase conversion during live streams.

3. Order Handling & Fulfilment During Live Sessions

Capture customer orders accurately during live sessions and coordinate with the sales or operations team to ensure seamless fulfilment.
Maintain proper order records and follow up where necessary.

4. Pre & Post-Live Session Preparation

Plan and prepare live content, including scripting, prop setup, and technical arrangements before going live.
After each session, compile and review live performance data (views, engagement, sales) and share insights with the team.

5. Customer Engagement & Support

Provide timely and professional responses to customer enquiries via comments, direct messages (DMs), and online platforms.
Assist customers throughout the purchase journey and offer after-sales support where needed.

6. Content Ideation & Collaboration

Work closely with marketing and media teams to develop engaging content such as pre-live promos, product highlights, behind-the-scenes, and short-form videos.
Contribute creative input to enhance the brand's social media visibility.

7. Sales Reporting & Feedback Analysis

Monitor and report on daily/weekly sales generated from live sessions.
Gather customer feedback and share suggestions to refine live content and improve future performance.

Requirements

A Diploma or Bachelor’s Degree in Marketing, Communications, Business, or any related field.
Minimum 1 year of relevant experience in online sales, customer service, or live streaming/hosting.
Prior exposure to the automotive industry is an added advantage.
Skilled in using e-commerce tools such as Shopee Live, TikTok Shop, and similar platforms.
Confident and charismatic on camera, with strong verbal communication skills and a natural ability to engage an online audience.
Bilingual in English and Malay; able to adapt language and tone according to audience.
Up-to-date with social media trends, viral formats, and digital content culture.
Creative, proactive, and able to work both independently and as part of a team.
Strong multitasking and time management skills.

Job Type: Permanent

Pay: RM1,800.00 - RM3,000.00 per month

Benefits:

Schedule:

Supplemental Pay:

Work Location: In person

Simpan Mohon

Laporkan kerja

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