Job description
Role : Live Chat and Email Support
Type : Permanent
Fully Remotely / WFH
Salary : RM3,800 - RM4,500 Basic
Working days / Hours : Monday – Sunday (5 Days Work 2 Days Off)
8.00am – 6.00pm / 1.00pm – 11.00pm / 10.00pm – 8.00am
Job description :
· Response & follow up to customer inquiries through live chat and email.
· Provide products information to customer.
· Gather customer feedback & provide suggestions on improving customer service process & experience to superior.
· Maintain positive, responsible, empathetic and professional attitude to manage customer satisfaction.
· To follow the standard telephone scripts provided during dunning
Requirements :
· SPM level & above, trilingual in English and Chinese (verbal, written & read).
· Minimum 1 years working experiences in any customer service role.
· Basic computer skill: Gsuite. Microsoft.
· Own PC/Laptop with spec 8GB RAM above & I5 Core or AMD Ryzen 5 above with 80mbps internet speed for work.
Job Types: Full-time, Permanent
Pay: RM3,000.00 - RM4,000.00 per month
Benefits:
- Professional development
Schedule:
- Rotational shift
Supplemental Pay:
- 13th month salary
- Performance bonus
- Yearly bonus
Job Type: Full-time
Pay: RM3,800.00 - RM4,500.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
Schedule:
- Rotational shift
Supplemental Pay:
- Attendance bonus
- Performance bonus
- Yearly bonus
Language:
- Mandarin (Required)
