Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
Job Description
This is a 2-year fixed term contract position based in Kuala Lumpur.
As our business expands, we’re looking for a Know-Your-Customer (KYC) Area Lead to lead our growing KYC Operations Team and ensure we continue delivering exceptional service to our customers.
As a KYC Area Lead, you’ll play a critical role in driving operational excellence, building a high-performance team, and ensuring our processes are efficient, scalable, and customer-focused. Here’s how you’ll contribute:
- Direct and manage our KYC teams, including their objectives and initiatives.
- Be responsible for our KYC teams’ productivity, quality and staffing in accordance to required demand.
- Implement policies and procedures that continuously improve the utilisation, quality and cost efficiency of our KYC teams, in collaboration with Wise Central Functions.
- Manage resource allocation decision-making and planning for KYC Senior Team Leads.
- Aligns KYC teams’ operations activities and initiatives to support and enhance the objectives of the wider KYC Organisation.
- Ensures adherence to Regional, Global KYC and Wise operational standards.
- Create operational strategies and specific objectives for the sub-functions and run local budgets/policies/procedures to support the operational infrastructure.
- Approves and participates in developing Wise culture, process and performance improvements for our KYC teams.
- Leading Wise KYC in Kuala Lumpur to ensure its appropriate staffing, employee engagement and full compliance with local country regulations.
Additional Information
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
