Job Scope
Key point of contact for assigned accounts (Customers) with the business - Aligning and managing customer’s requirements with internal parties and relevant 3rd parties, to ensure consistent growth in business volume and profitability.
Key Responsibilities
Sales Budget : Setting and achieving sales budget for assigned customers based on approved DGP, explore all avenues to expand business and increase sales volume for the assigned customer.
Stocks availability and fulfilment : record of CSL measurement Presentation : Use Market Trends, Data, Store Audits and competitor intelligence to develop NPD concepts that are market leading and suitable proposals.
Quotations & customer contracts : Prepare quotes for customers, and prepare rationale for the cost breakdown to manage the negotiation tactics.
Project Management via Key Data Schedules : Key holder for all projects.
Manage and keep track on product launching timeline by communicating and co-ordinating with customer & all relevant internal departments to ensure smooth product launching.
Ensure that related customer queries are responded in a timely manner. Handle customer complaints and follow up with QA team closely to resolve cases.
Overall portfolio / key account management : including but not limited to regular customer performance review
The above job description is by no mean exhaustive. Additional responsibilities may be given to you as and when it is deemed necessary.
Behavioural Competencies / Personal Characteristics :
- Sales and commercial acumen
- Advanced negotiation skills
- Problem solving skills
- Good interpersonal and team working skills
- Self-starter with flexible, decisive and quick-thinking approach to work
- Goal oriented, analytical, self-motivated, confident, proactive
- Hands-on approach to any challenges
- The ability to prioritize and progress several projects simultaneously
- Proficient in MS Office
- Fluent in English. Ability to converse in Mandarin would be an added advantage.
Technical Competencies & Qualifications :
- Minimum Degree in any field
- 5 years+ experience in managing key account customers
- Exposure to Multi-National Culture | Work-environment
- Planning and developing a Business Plan to grow profitable sales
- Confident to handle Internal| External Customer Complaints over email/ phone/ web-interface
- Lead the interface with customers and ensure all communication is handled in a professional and positive manner
Job Types: Full-time, Permanent
Pay: RM5,000.00 - RM12,000.00 per month
Benefits:
- Health insurance
- Maternity leave
- Parental leave
- Professional development
Work Location: In person
