Job Scope : Key point of contact for assigned accounts (Customers) with the business - Aligning and managing customer’s requirements with internal parties and relevant 3rd parties, to ensure consistent growth in business volume and profitability.
Key Responsibilities
- Sales Budget: Setting and achieving sales budget for assigned customers based on approved DGP, explore all avenues to expand business and increase sales volume for the assigned customer.
- Stocks availability and fulfilment – record of CSL measurement
- Presentation: Use Market Trends, Data, Store Audits and competitor intelligence to develop NPD concepts that are market leading and suitable proposals.
- Quotations & customer contracts: Prepare quotes for customers, and prepare rationale for the cost breakdown to manage the negotiation tactics.
- Project Management via Key Data Schedules
- Key holder for all projects.
- Manage and keep track on product launching timeline by communicating and co-ordinating with customer & all relevant internal departments to ensure smooth product launching.
- Ensure that related customer queries are responded in a timely manner.
- Handle customer complaints and follow up with QA team closely to resolve cases.
- Overall portfolio / key account management: including but not limited to regular customer performance review
Behavioral Competencies / Personal Characteristics:
- Sales and commercial acumen
- Advanced negotiation skills
- Problem solving skills
- Good interpersonal and team working skills
- Self-starter with flexible, decisive and quick-thinking approach to work
- Goal oriented, analytical, self-motivated, confident, proactive
- Hands-on approach to any challenges
- The ability to prioritise and progress several projects simultaneously
- Proficient in MS Office
- Fluent in English. Ability to converse in Mandarin would be an added advantage
Technical Competencies & Qualifications: (Experience and skills needed to do the job)
- Minimum Degree in any field
- 5 years+ experience in managing key account customers
- Exposure to Multi-National Culture | Work-environment
- Planning and developing a Business Plan to grow profitable sales
- Confident to handle Internal| External Customer Complaints over email/ phone/ web-interface
- Lead the interface with customers and ensure all communication is handled in a professional and positive manner
Job Type: Full-time
Pay: RM3,419.41 - RM12,224.30 per month
Work Location: In person
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