Responsibilities:
- Lead the team to engage and build a healthy relationship with assigned portfolio brands to enhance the partnership between Zalora and brand
- Monitor any issues and problems faced by brands and deal with complaints to maintain trust
- Interact with stakeholders from different teams to ensure the brand receive adequate support so that all operational SLAs are well maintained creating a good 1SS experience
- Ensure the Key Account team monitors the performance of the onboarded brands to achieve sales target, e.g. cross sell VAS, open new expansion channels to maximize opportunities
- Constantly willing to learn new skill sets and be at the forefront of e-commerce; knowledge development, and coach brands to adopt new tools and features to drive customer engagement and retention
- Lead end-to-end projects from planning to completion, managing small to medium projects with cross-functional team support, e.g. new service projects requested by brands, market expansion projects
- Ensure the team works closely with brands to ensure a healthy level of inventory in the warehouse to support daily sales and during campaigns
- Analyze and prepare monthly performance figures for the management with active participation in monthly business reviews with the brands
Requirements:
- Bachelor's degree is a minimum, higher qualification preferred
- 5-6 years of working experience in the field of Account Management, Project Management, E-commerce, Consulting, SaaS / PaaS, B2B2C Logistic.
- Experience in managing a wide array of stakeholders and driving successful projects is a must
- Experience in leading a team
- Nimble, agile, able to nurture relationships and to handle the job effectively
- Diligent, organized and methodological with excellent communication
- Strong Microsoft Office skills (Excel, Word and PowerPoint)
- Number-oriented person, skilled in working with data tools
- Interest in driving business improvements through analysis and data-driven decision making
The ideal candidate should display remarkable hunger, drive, and an ability to learn on the job. Good leadership skills and an interest in building strong foundations with a hands-on attitude to get things done and meet short deadlines. Excellent multi-tasking and strong communication skills to coordinate between departments, especially in simplifying and explaining complex concepts. Very good attention to details and comfort with managing quality. Willing to work in a fast-paced constantly changing and collaborative environment.
The Zalora Story
ZALORA is Asia’s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region’s pioneer large scale e-commerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, enjoying over 50 million visits per month.
ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.
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