Junior IT Support (Outlook Troubleshooting, Azure ID, Active Directory)

Job Purpose:
We are seeking a proactive and detail-oriented Junior IT Support to provide technical support across Outlook, Azure Active Directory (Azure AD), and Microsoft Active Directory environments. The candidate will be responsible for troubleshooting end-user issues, account management, and ensuring smooth IT operations for business users.

Key Responsibilities:

• Provide first-level IT support for users on Microsoft Outlook (email configuration, mailbox issues, connectivity, calendar, and distribution lists).
• Manage user accounts, password resets, and access permissions in Azure AD and Active Directory.
• Troubleshoot login, authentication, and Single Sign-On (SSO) issues.
• Assist with device and application onboarding, ensuring proper group policies and permissions.
• Monitor and resolve tickets via helpdesk system, escalating complex issues to higher-level support when needed.
• Support basic Office 365 applications and Microsoft Teams as required.
• Maintain documentation of support procedures, incident logs, and user guides.
• Collaborate with IT teams to improve system reliability and end-user experience.

Skills & Competencies:

• Strong knowledge of Microsoft Outlook troubleshooting (client setup, mail flow, PST/OST issues).
• Hands-on experience with Azure Active Directory and Windows Active Directory (user/group management, password resets, access controls).
• Understanding of authentication protocols (MFA, SSO).
• Familiarity with Office 365 applications.
• Excellent problem-solving and communication skills.
• Ability to work independently and handle multiple support requests efficiently.

Requirements:

• Bachelor’s degree / Diploma in IT, Computer Science, or related field.
• 1–2 years of IT support/helpdesk experience (internship or entry-level experience acceptable).
• Hands-on exposure to Azure AD, Active Directory, and Microsoft Outlook.
• Strong customer service orientation.
• Willingness to learn and grow in a fast-paced IT environment.

Job Types: Full-time, Contract

Pay: RM2,800.00 - RM3,200.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Ability to commute/relocate:

• Bayan Lepas: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• IT support: 1 year (Preferred)
• Outlook Troubleshooting: 1 year (Preferred)
• Azure: 1 year (Preferred)
• Active Directory: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person