Job Description
1. Provide technical service to end users, troubleshooting issues related to personal computers and systems.
2. Managing the entire user lifecycle within internal systems, including registration, role assignment, and account deactivation.
3. Manage, track and perform: • Desktop hardware troubleshooting and diagnosis. • ID & access management • Software licenses
4. Focal point for escalation to the related vendors such as office infra provider, ISP, hardware suppliers.
5. Ensure adherence to established configuration standards and security best practices.
6. Provide 1st and 2nd level Technical Support.
7. Create and maintain detailed records of all support calls, including issue description, troubleshooting steps taken, and resolutions provided.
8. Document configuration changes and updates monthly.
9. Work with system development team and other related department to establish effective online documentation, ticketing, knowledge based to improve overall support not only limited to IT.
Job Requirement
1. Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
2. Proven experience in IT support, helpdesk, or technical troubleshooting (>1 year).
Job Type: Full-time
Pay: RM2,300.00 - RM2,500.00 per month
Benefits:
- Additional leave
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Work Location: In person
Expected Start Date: 08/18/2025
