IT Services Manager( optical retail industry)

Key Responsibilities:

1. IT Strategy & Leadership

• Develop and execute the organization’s IT roadmap in alignment with long-term business goals and retail growth plans.
• Serve as a key advisor to senior leadership on technological capabilities, system enhancements, and emerging trends relevant to retail and eyecare integration.
• Lead the identification and implementation of digital solutions that enhance customer experience, operational efficiency, and business intelligence.

2. Retail Systems & Store Technology Management

• Oversee the performance and reliability of all in-store systems, including POS (Point-of-Sale), optical equipment integration, and membership platforms.
• Standardize retail technology infrastructure across all outlets to ensure consistency, compliance, and scalability.
• Provide end-to-end IT support for store openings, renovations, and relocations, including system configuration and network setup.

3. Infrastructure & Network Operations

• Manage the organization's IT infrastructure, including cloud platforms, servers, networking equipment, firewalls, and connectivity solutions across 100+ locations.
• Ensure maximum system uptime, business continuity, and optimal network performance across all retail branches and corporate offices.

4. Data Governance, Compliance & Cybersecurity

• Implement and enforce IT policies, security protocols, and compliance standards to protect sensitive personal and medical data.
• Ensure alignment with local and international data protection regulations (e.g., PDPA, GDPR).
• Lead periodic risk assessments, data security audits, and incident response strategies.

5. Enterprise Systems Oversight

• Oversee the performance and interoperability of core business systems including POS, CRM, HRMS, and finance systems.
• Manage cross-functional data integrity, system upgrades, and process automation across departments.

6. IT Support Operations & Service Management

• Establish and manage a high-performing IT support function, ensuring efficient issue resolution, user satisfaction, and service level compliance.
• Develop and monitor KPIs, service standards, and escalation protocols for internal and external support teams.

7. Vendor & Contract Management

• Manage relationships with technology vendors, software providers, and service partners.
• Oversee contract negotiations, performance tracking, and cost optimization for IT-related services and solutions.

8. Project Management & Technology Deployment

• Lead cross-functional IT initiatives including system rollouts, upgrades, and digital transformation projects.
• Ensure projects are delivered within scope, timeline, and budget while managing stakeholder expectations and risk.

9. Reporting & Budget Management

• Develop and manage the IT department’s operating and capital expenditure budgets.
• Provide regular performance and project reports to senior management, identifying opportunities for cost savings and process improvements.

Knowledge and Skill Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or a related discipline. A Master’s degree or MBA is an advantage.
• Minimum 7–10 years of progressive IT experience, with at least 3 years in a leadership role within a retail or multi-outlet environment.
• Proven track record in retail system deployment, infrastructure management, data security, and omnichannel integration.
• Strong understanding of optical healthcare systems, POS platforms, and cloud-based enterprise systems.
• Excellent stakeholder management, vendor negotiation, and project leadership capabilities.
• Professional certifications (e.g., ITIL, PMP, CISSP, Azure/AWS) are highly desirable.

Benefit:

• EPF + SOCSO
• Annual Leave + Medical Leave

Job Type: Full-time

Pay: RM8,000.00 - RM12,000.00 per month

Education:

• Bachelor's (Required)

Experience:

• IT background: 7 years (Required)
• leadership role: 3 years (Required)

Work Location: In person