Position: (IT Helpdesk Support/ IT Support level 2) (US Market)

Location: Shah Alam

Tenure: 2 years contract (Renewable basis)

Working Hour/ Days: 5 working days (Fixed Night shift 9 pm – 6 am)

Salary: up to RM 4500 ( Negotiable) + RM 900 ( Shift allowance + Training allowance)

Job Responsibilities:

Provide high-quality technical support and customer service to end users through effective communication (via phone, e-mail, and chat) and efficient troubleshooting
Resolve technical issues related to enterprise GIS servers using the right tools and other related technologies
Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture
Maintain comprehensive case documentation in customer relationship management (CRM) system
As a subject matter expert, author and tech edit knowledge articles available to internal and external users
Identify issues and log defects for software improvements
Work in other technical areas of software support as customer and business needs require

Job Requirements:

Bachelors in Computer Science, Computer Networking,
Information Science, Computer Engineering, Networking, Information Technology, Business IT, Programming, or any that is equivalent
Knowledge in: SSL, Web certificates, Proxy Servers, Windows Servers, SQL, LDAP
Background working as Server Administrator, Network Administrator will be an advantage.
Experienced in Networking, web servers, web certificates or proxies.
Background in software support or technical customer service with direct end user contact
Ability to provide excellent customer service including strong troubleshooting, analytical, and problem-solving skills
Aptitude to gain understanding of systems administration and troubleshooting of multiple operating system

Job Type: Contract
Contract length: 24 months

Pay: RM4,200.00 - RM4,500.00 per month

Application Question(s):

Education:

Experience:

Work Location: In person

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IT Helpdesk Support ( Immediate Hiring)

IT Helpdesk