- Manage and guide the Systems Administrator, ensuring all IT-related tasks and employee requests are handled efficiently.
- Oversee IT support services and troubleshoot employee queries regarding hardware, software, and network issues.
- Manage the procurement, inventory, and maintenance of all IT equipment, including PCs and phones across the region.
- Administer IT licenses for employees and ensure proper access rights are managed.
- Collaborate with the Systems Administrator to maintain the internal network and server infrastructure, supporting all store locations.
- Support infrastructures such as switches, VLANs, routing, VOIP, and network security.
- Implement IT security protocols and ensure compliance with data security regulations.
- Develop disaster recovery plans and maintain regular system backups.
- Manage vendor relationships and negotiate contracts for IT services, ensuring cost-effective solutions.
- Oversee the IT budget and perform cost-benefit analyses for IT upgrades.
- Plan and execute IT projects, supporting the company’s long-term digital objectives in coordination with the UK teams.
- Draft and maintain IT documentation, including onboarding procedures, security protocols, and system guides for users. Data Privacy (Under close collaboration with the UK Data Privacy Team and our Malaysian PDPA compliance, PDPR 2013 and the Codes of Practise 2017).
- Ensure localised data privacy training is delivered annually and integrates with new UK and Malaysia policies/procedures.
- Follow up with stores on their data protection practices and provide necessary documentation and guidance.
- Act as the point of contact for local staff on all data privacy matters, managing the local data privacy inbox.
- Ensure incidents, data breaches, are properly reported and documented in coordination with the UK and Malaysia Data Privacy Act.
- Assist in creating and reviewing data privacy policies (e.g., retention policies, deletion policies) and ensure these are aligned with company standards.
Our Ideal candidate
- Strong knowledge of IT infrastructure management, including hardware, software, and network systems.
- Knowledge of backup systems and proficiency in maintaining comprehensive IT documentation.
- Preferred knowledge of data protection laws (especially GDPR and GDPA) and experience handling data privacy-related tasks such as risk assessments, incident reporting, and regulatory communication.
- Proven experience in leading IT teams across multiple regions and managing global IT operations.
- Strong problem-solving skills and ability to communicate effectively with both technical and non-technical stakeholders.
- Fluent in English and Bahasa Malaysia with the ability to liaise with local regulatory bodies.
Job Types: Full-time, Permanent
Pay: RM2,500.00 - RM4,816.42 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
Work Location: In person
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