Company Description
We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Job Description
Major Duties and Responsibilities
- Support the end users on incidents logged in our online ticket system, help requests by phone or people walking in
- Support basic level Windows server and Unix
- Take care of hardware installation (PC, Server, Laptop, Printer)
- Support on network issues (LAN, WAN, Wi-Fi)
- Support the employees in the warehouse (scanners, tablets, automation)
- Coach and train our end users on the usage of tools, applications and basic knowledge of IT (self-service)
- Perform daily checks of backups/systems as well as making sure that these checks are administered in a portal
- Support Tier 1 and Tier 2 for Infrastructure and Technology
- Manage disaster Recovery and High Availability plan for systems
- Manage IT budget and procurement
- Support on solving issues with PCs, Printers, Laptops and Servers (Windows/Unix)
- Safeguard and improve (cyber) security and access control where possible
- Monitor system downtime and resource utilization
- Contribute to a good and strong relationship with our local service providers and suppliers
Qualifications
- Bachelor’s degree (B.A.) from a college or university; or one to two years related IT experience; or equivalent combination of education and experience
- Strong network policy, topology, LAN, IP Standards knowledge
- Technically proficient in Expeditors’ systems and processes
- Proactive for improvements in these processes by automation of tasks
- Interpersonal skills
- Customer service driven, solution-focused, and innovative
- Software proficiency
- English language proficiency
Additional Information
Expeditors offers excellent benefits:
- Annual Leave, Sick Leave
- Medical, Hospitalization, Group PA and Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
