Job Description:
- To be responsible for all administrative tasks for the department, including handling scrap and selling process, preparing reports as needed, etc.;
- To monitor and follow up on sales orders from all regions;
- To coordinate with relevant departments to ensure timely and accurate delivery of orders;
- To provide sales support to the customers;
- To provide monthly updates to customers on backorder status.
- To handle and follow up on customer claims;
- To plan, arrange and update customer shipments in a timely manner;
- To assist in coordinating International Sales operations and activities;
- To assist in marketing activities, including social media postings;
- To assist in planning and arranging customer shipments in a timely manner;
- To assist in monitoring and following up outstanding payment with customers;
- To assist in conducting annual customer and product feedback surveys;
- To assist in handling incoming calls & emails from overseas customers and provide prompt and professional responses;
- To assist in updating customer and order information in the system (e.g. CRM) to ensure data accuracy;
- To achieve KPIs set by the management;
- To perform any other duties as assigned by the immediate superior from time to time.
Job Requirement:
- SPM/ STPM/ Diploma in Business Administration, Marketing or equivalent;
- Familiar with Import and Export rules & regulations;
- Computer literate and proficient in using MS Office Suite (Excel, Word, PowerPoint);
- Proactive, organized, detail-oriented, self-motivated and able to handle multiple tasks in systematic manner;
- Proficient in both written and spoken English and Malay.
Job Type: Full-time
Pay: RM1,800.00 - RM2,300.00 per month
Ability to commute/relocate:
- Johor Bahru: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- STM/STPM (Preferred)
Work Location: In person
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