Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
Principal Duties & Responsibilities
Responsible to deliver SCB Direct Closure (DC) channel APE sales target.
Managing and motivate bank sales staff to meet APE target set for the Financial year.
To provide core insurance support
a) Joint sales
b) Coaching
c) Role play
d) Updates on insurance industry e.g Inheritance tax; SST
Alignment with branch managers to plan and manage branch activities related to direct closure e.g. event, joint sales call and product training.
Coach bank sales staff to improve their key drivers ie : active ratio, conversion ratio, productivity and product holdings ratio.
Mentoring bank sales staff to adhere to compliance guidelines, best sales practices and quality servicing.
Penders Management to achieve channel average conversion ratio.
Monthly sales planning with Branch Managers on sales forecast, action plans and cross selling.
Liaise with PDCS/policyholders/business partners to assist in appeals/complaints if needed.
Monthly business review and visitations with RSM & Business Partners.
Building rapport with business partners key stakeholders ie SCB RM, BSSM, BM, BOSM, STM.
Responsible to implement any new distribution model at branch if any.
Address queries and guide bank sales staff on product features, forms filling and administrative matter.
Provide support in assisting bank sales staff on their client's policy service enquiry so that bank sales staff is able to communicate effectively with their client.
Provide support related to items that are pending with PAMB for processing.
Second level support will be provided by the respective RSM in case the primary support resource is unable to support or is not available due to unforeseen circumstances.
Monitoring branch bancassurance business persistency and customer service from previous referral channel.
Job Specification:
Possess a recognized Degree / Diploma / Certificate in any discipline.
At least 3 years of sales experience in financial services industry.
Knowledge of insurance, banking and other financial products.
Excellent interpersonal and communication skills with multi-lingual ability.
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
