Inbound Call (Rotational Shift)

Inbound Customer Service (Contract: 6 months – 1 year)

• Opportunity to convert to Permanent staff after contract period
• Medical Benefits
• Young, energetic and fun working environment
• Shift allowances provided

Job Responsibilities

• Responsible for smooth handling of incoming and outgoing calls
• Answer all in-coming and out-going calls in a professional manner and to practice Standard Answering Phrase
• Assist patient, make appointment through Arcus (hospital information system)
• Handle irate callers professionally and courteously by helping them to resolve their issue or redirecting the calls to correct person or department
• Any other adhoc jobs may be assigned from time to time
• Able to work 6 days a week including weekends/PH
• 24/7 operation, work on shift schedule basis (3-shifts) / Public Holidays / Weekends

Job Requirements:

• Minimum education qualification: Minimum SPM
• Language proficiency: English (Primary), Bahasa Malaysia
• Communication skill: Good in communication, calmness
• Other requirements: Literate with computers applications and trained in MS office application (Word, Excel, Outlook)
• Willing to work on shift schedule; including Public Holiday and Weekend
• Ability to remain long hour in the close room environment, concentration to the calls monitoring, and good communication skill

Shift Schedules:
Weekend & Public Holiday included.

• 8am – 4pm
• 7am – 5pm
• 3pm – 11pm
• 11pm – 7am

Work Location: Bandar Sunway, 47500 Subang Jaya, Selangor

Job Types: Full-time, Contract
Contract length: 6 months

Pay: RM2,000.00 - RM3,600.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Schedule:

• Afternoon shift
• Day shift
• Early shift
• Evening shift
• Fixed shift
• Monday to Friday
• Night shift
• Rotational shift
• Weekend jobs

Supplemental Pay:

• Overtime pay

Ability to commute/relocate:

• Bandar Sunway: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Are you committed to 24-hour rotational shift arrangement?

Education:

• STM/STPM (Preferred)

Experience:

• Call Center Operator: 1 year (Preferred)

Language:

• Bahasa Malaysia (Required)
• English (Required)