Company Description
Mercure Kuala Lumpur Trion, tallest Mercure hotel building in South East Asia, is strategically located at Trion@KL, an exciting mixed development with an urbanite attitude that radiates life, energy and endless opportunities. Featuring 228 impressive and tastefully designed rooms and suites on level 38 and upwards, with amazing view of Kuala Lumpur’s iconic skyline from the rooms.
Job Description
We are seeking a detail-oriented and efficient Housekeeping Coordinator to join our team in Kuala Lumpur, Malaysia. As a Housekeeping Coordinator, you will play a crucial role in ensuring the smooth operation of our housekeeping department, maintaining high standards of cleanliness and guest satisfaction.
- Coordinate and oversee daily housekeeping operations, ensuring efficient communication between housekeeping staff, front office, and other departments
- Manage room status updates and coordinate with front office to ensure timely room availability for guest arrivals
- Handle guest requests and complaints promptly and professionally, ensuring high levels of customer satisfaction
- Supervise housekeeping staff, including room attendants and public area cleaners, to maintain cleanliness standards throughout the property
- Monitor and maintain inventory of housekeeping supplies, linens, and equipment
- Conduct regular inspections of guest rooms and public areas to ensure adherence to cleanliness and quality standards
- Coordinate with maintenance department for timely resolution of repair and maintenance issues
- Manage lost and found items, ensuring proper documentation and storage
- Assist in training new housekeeping staff and conducting performance evaluations
- Implement and maintain safety and security procedures within the housekeeping department
- Prepare and maintain accurate records, reports, and schedules
- Collaborate with other departments to ensure seamless guest experiences and efficient hotel operations
Qualifications
- Fluency in English; additional languages are a plus
- Proficiency in computer skills, including Microsoft Office suite
- Excellent interpersonal and communication skills
- Ability to work flexible hours, including weekends and holidays
- Customer-focused mindset with a commitment to providing exceptional service
- Time management skills and ability to multitask in a fast-paced environment
- Adaptability to changing priorities and ability to work under pressure
Additional Information
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
