Head, Retail Center of Excellence

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

• The Retail Center of Excellence (COE) is a dynamic regional team at the heart of GrabMart's strategy. Our mission is to enhance our customers' daily shopping experience and build a sustainable business model for the future.
• We design and build solutions that strengthen our supermarket partners and unlock new growth opportunities.
• As a regional COE, we create globally-optimized playbooks and provide hands-on support to country teams, empowering them to win in their local markets.
• You'll be joining a team that has a direct impact on Grab's long-term growth and sustainability.

Get to Know the Role

• As the Head, Retail Center of Excellence, you will lead the strategy and execution of key initiatives that elevate our supermarket partners and optimize core supply-side operations on our Mart business.
• This role is a unique blend of commercial strategy, operational excellence, and cross-functional leadership.
• You will drive the development and adoption of best practices, collaborate with product and tech teams to build scalable solutions, and work closely with country teams to ensure consistent, high-quality execution across the region.
• You will report to the Head of Retail and work onsite at Petaling Jaya office.

The Critical Tasks You Will Perform

• Drive Strategic Execution: You will lead the implementation of high-priority initiatives designed to deepen supermarket partnerships and enhance core supply-side operational processes.
• Develop & Scale Best Practices: You will spearhead the creation of operational playbooks, commercial frameworks, and best-practice guides for our supermarket partners, ensuring successful regional adoption.
• Enable Country Teams: You will provide direct, hands-on support to country teams and lead the team to launch new initiatives, then empower their long-term success through structured frameworks and knowledge sharing.
• Lead Product Collaboration: You will serve as the key business partner for Product and Tech teams, translating operational needs into product requirements for our supermarket partners.
• Manage Strategic Partnerships: You will own and cultivate the relationships with key regional supermarket partners, acting as a trusted advisor to drive mutual growth.
• Support New Initiatives: You will lend your expertise to support country-led pilots of new operational models, ensuring learnings are captured and shared across the region.

Qualifications

What Essential Skills You Will Need

• You have 8 years of extensive experience in retail operations, e-commerce supply chain, or a related field with a focus on operational excellence.
• You have proven ability to develop and scale operational playbooks, commercial frameworks, or standard operating procedures across multiple markets.
• You have demonstrated experience working collaboratively with product and technology teams to deliver new features and system improvements.
• You have a strong stakeholder management and relationship-building skills, with a track record of managing strategic partners or clients.
• You have experience leading complex, cross-functional projects from strategy to execution.
• You have a hands-on, entrepreneurial mindset with comfort operating in ambiguity and building from the ground up.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.