We are hiring "Game Customer Service Representative"
1. Previous experience in a customer service role, preferably in the gaming industry.
2. Excellent writing and verbal communication skills in English.
3. Strong problem-solving skills and the ability to think critically in a fast-paced environment.
4. Empathy and patience when dealing with player concerns or frustrations.
5. Basic technical knowledge and proficiency in using customer support tools and software.
6. Ability to work independently and collaboratively as part of a team.
7. Flexibility to work shifts, including weekends and holidays, is required as a night shift agent of 24/7 support.
8. Passion for gaming and an understanding of online gaming culture and trends.
【Notes on candidate’s profiling】:
1. Fluent in English and able to communicate in basic Mandarin; Malaysian Chinese preferred.
2. SPM and above.
3. Available to start as soon as possible.
4. At least one year of customer-service experience is required—ideally at a gaming company, but other industries are acceptable if the role involved querying back-end data such as user metrics and revenue reports.
5. The client is not looking for “ simple ” support roles (e.g., restaurant customer service). Candidates without direct CS experience—such as sales professionals in finance or IT—will be considered if their resumes are otherwise strong; in such cases, they must bring additional standout qualities rather than generic, entry-level profiles.
6. Preferred age range: 20 – 40. the client will also evaluate candidates aged 21 – 23; however, those with weak academic records and a history of short, unstable job stints (a few months per role) will not be accepted.
【Work Location】：
Work from home, the company will supply a business-grade laptop
[Working hours+shifts]
Working Hours During & After Training Training period(onboard training: 1~2month)
– Days: Monday – Friday
– Time: [09:00–18:00]
– Weekend: Saturday & Sunday off
After training (permanent schedule)
– 5 working days followed by 2 days off (rolling roster).
– Exact days off will be assigned based on business needs and team roster.
*OT is not a must from the client, the candidates can apply for OT
Shifts Working hours Break hours
Day shift 7am-4pm 12pm-1pm
Night shift(1) 3pm-0am 6pm-7pm
Night shift(2) 11pm-8am 3am-4am
Interested candidates please share your updated resume to [email protected]
Whatsapp : 01124287532
Job Type: Permanent
Pay: RM4,000.00 - RM5,000.00 per month
Benefits:
- Work from home
Language:
- Mandarin (Required)
- English (Required)
