Standard Job Responsibilities:
- Act as the communication link between guests, front office team, and other departments.
- Assist in coordinating daily front office operations including check-in, check-out, and room assignments.
- Maintain accurate records of guest information, reservations, and billing.
- Handle guest requests, inquiries, and complaints in a professional manner.
- Support front office staff by monitoring workload, schedules, and attendance.
- Ensure smooth coordination with housekeeping and maintenance for room readiness.
- Prepare and maintain reports related to front office activities.
- Assist in training and guiding new front office associates.
- Monitor lobby and reception areas to ensure they are presentable and welcoming.
- Ensure compliance with hotel policies, service standards, and guest satisfaction goals.
Job Types: Full-time, Fresh graduate
Pay: From RM1,700.00 per month
Benefits:
- Free parking
- Meal provided
Work Location: In person
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