The Front Office Executive is responsible for delivering exceptional guest service at the reception area by managing check-in and check-out processes, handling guest inquiries, and coordinating with other departments to ensure a smooth and pleasant guest experience.
Key Responsibilities:
- Greet guests upon arrival with a warm, professional attitude.
- Handle check-in and check-out procedures efficiently using the Property Management System (PMS).
- Manage reservations and cancellations in person, via phone, or online channels.
- Provide information about hotel services, promotions, and local attractions.
- Answer and direct phone calls, emails, and messages promptly and professionally.
- Handle guest requests, complaints, and feedback with a problem-solving mindset.
- Ensure the front desk and lobby area are clean, organized, and welcoming.
- Verify guest identification and payment information accurately.
- Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs.
- Maintain accurate records of bookings, payments, and guest profiles.
- Ensure compliance with hotel policies, procedures, and service standards.
- Perform daily cashiering duties including billing, invoicing, and reconciliations.
- Assist in handling emergencies and guest safety protocols as needed.
Requirements:
- Minimum SPM or Diploma in Hospitality / Tourism / Business Administration or equivalent.
- Proven work experience as a Front Desk Agent, Receptionist, or similar role in hospitality is preferred.
- Excellent communication and interpersonal skills.
- Good command of English and Bahasa Malaysia (additional languages are an advantage).
- Pleasant appearance, polite demeanor, and strong customer service orientation.
- Familiarity with hotel PMS (e.g., Opera, IDS, Cloudbeds, etc.) is a plus.
- Able to work in shifts, including weekends and public holidays.
- Problem-solving and multitasking skills in a fast-paced environment.
Job Types: Full-time, Permanent, Contract
Pay: RM1,800.00 - RM2,800.00 per month
Benefits:
- Meal allowance
- Opportunities for promotion
Schedule:
- Day shift
- Monday to Friday
- Night shift
- On call
- Weekend jobs
Work Location: In person
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