Job Summary
The Front Office Assistant is responsible for providing efficient and professional service at the hotel’s reception and guest service areas. This role involves welcoming guests, managing check-in/check-out procedures, handling reservations, and ensuring that guest needs are attended to promptly and courteously.
Key Responsibilities
Guest Services
- Greet and welcome guests with professionalism and warmth.
- Handle guest check-in and check-out efficiently and accurately.
- Manage room keys, registrations, and guest accounts.
- Provide information about hotel facilities, services, and local attractions.
- Handle guest inquiries, requests, and complaints promptly.
Reservations & Administration
- Assist with room reservations, confirmations, and amendments.
- Ensure accuracy in guest records and billing information.
- Maintain proper documentation and filing of guest registration cards.
- Coordinate with Housekeeping and other departments for room readiness.
Cashiering & Transactions
- Handle payments, deposits, and billing procedures accurately.
- Ensure compliance with cash handling and credit policies.
- Prepare shift reports and handovers.
Team & Communication
- Coordinate with Concierge, Bell Desk, and other departments to ensure smooth guest services.
- Maintain clear communication with Duty Manager and colleagues.
- Attend briefings and training sessions as scheduled.
Job Types: Full-time, Permanent
Pay: RM1,753.33 - RM2,638.17 per month
Benefits:
- Free parking
- Maternity leave
- Meal provided
Work Location: In person
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