Purpose of the Role :
- To perform intermediate installation and repairs on all SB Machines products. This includes scheduled preventive maintenance, device remedial maintenance and special projects/initiatives. This position requires the use of basic and intermediate hand tools for troubleshooting.
Key Accountabilities :
- Perform corrective maintenance on machines belonging to customers; perform preventive maintenance on schedule.
- Ensure repair jobs are performed in a proper and timely manner (SLA).
- Escalate issue regarding repair jobs to the immediate superior.
- Perform troubleshooting and repair CDM at field if required.
- Develop and maintain excellent relationships with customers and to ensure the client's needs are met in a professional manner.
- Facilitate Call Desk with a complete update after completing a service call in a timely manner.
- Perform basic network troubleshooting, software/application reload.
- Provide technical support at site or via online communication tools.
- Conducting site/machine inspections.
- Support initiatives/projects from the customers and company’s Management whenever required.
Formal Education :
- Possess at least a Diploma in Electronics Engineering / Mechatronics Engineering / Computer Engineering / Information Technology or in any field related to the above role.
Experience :
- At least 1 year of working experience as Service Technician those with banking/retail experience will be an added advantage.
Personal Qualities :
- Able to work in a team environment
- Able to present solution in written and oral reports
- Possess analytic skills and good attention to details
- Able to speak and write in Bahasa Malaysia and English
- Pleasant/positive attitude and personality and able to work independently with minimum supervision.
Job Types: Full-time, Permanent, Fresh graduate
Pay: RM2,200.00 - RM3,200.00 per month
Benefits:
- Cell phone reimbursement
- Opportunities for promotion
- Parental leave
- Professional development
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- Electrical: 1 year (Preferred)
- Mechanical engineering: 1 year (Preferred)
Language:
- Bahasa Melayu & English (Preferred)
License/Certification:
- Driving License (Preferred)
Willingness to travel:
- 100% (Preferred)
Work Location: On the road
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