We are seeking a proactive and dedicated Music School Administrator to join our dynamic education team. This role involves supporting student enrolment, music school operations, and customer service to ensure smooth daily operations and excellent student and parent experiences.
Key Responsibilities:
1. Student Enrolment & Retention
- Assist with enrolment activities in line with team targets.
- Handle phone calls, walk-ins, WhatsApp, emails, and promotional enquiries.
- Follow up with prospective students and guide them through trial and enrolment.
- Work with teachers and teams to implement retention strategies.
- Participate in promotional and marketing activities.
2. School Administration
- Handle examination data, monthly reports, and equipment management.
- Ensure the studio is well-maintained and orderly.
- Manage stock and recommend repairs or replacements.
- Support in content creation and updating promotional materials.
3. Teacher Management Support
- Monitor and support on teacher productivity and feedback.
- Coordinate in school events and student concerts.
4. School & Promotional Activities
- Support outreach to generate leads for new student intake.
- Join internal and external events to promote the music school.
5. Course Knowledge & Customer Service
- Stay updated on course structures and examination info.
- Assist in retail operations and maintain high customer service standards.
Requirements:
- Diploma or Degree in Business, Education, Administration, or related field.
- Experience in education or customer service is a plus.
- Willing to work on shift as rostered.
- 12 months’ contract with the possibility of renewal based on good performance.
- Good communication and interpersonal skills.
- Able to manage multiple tasks and work well in a team.
- Proficient in Microsoft Office and digital communication tools.
- 5 days work per week.
Job Type: Contract
Contract length: 12 months
Pay: Up to RM3,500.00 per month
Benefits:
- Cell phone reimbursement
- Free parking
- Health insurance
Schedule:
- Afternoon shift
- Day shift
- Rotational shift
Supplemental Pay:
- Overtime pay
- Performance bonus
Application Question(s):
- How much notice are you required to give your current employer?
- Are you available for shift work?
Experience:
- Customer service: 1 year (Preferred)
Language:
- English (Preferred)
Work Location: In person
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