To provide end-to-end support in managing project governance, reporting, and demand intake processes. The role ensures timely tracking of project deliverables, resource utilization, and demand requests while enabling data-driven decision-making and operational continuity across the portfolio.
Key Responsibilities *
Project Governance & Reporting
- Track project milestones, timelines, and deliverables to ensure alignment with the project plan.
- Prepare and maintain regular project status reports, dashboards, and executive summaries.
- Monitor and follow up on project risks, issues, and dependencies (RAID log).
- Support project meetings by preparing agendas, taking minutes, and ensuring follow-up actions are tracked.
- Drive reporting cadence and ensure timely submission of dashboards and project updates to stakeholders and leadership.
Demand Intake & Coordination
- Manage the demand intake process from business units or stakeholders.
- Categorize, prioritize, and track incoming demand requests for timely assessment and assignment.
- Coordinate with project managers and functional leads to validate capacity and allocate resources.
- Coordinate stakeholder reviews for demand assessment, feasibility studies, and business case preparation.
- Track demand status and communicate progress updates and delays to requestors and business.
Stakeholder & Communication Support
- Act as a central point of contact between PMO, Demand, delivery teams, and business stakeholders.
- Communicate updates on demand status, project progress, and resource constraints.
- Support escalations and facilitate issue resolution by liaising across departments.
- Support change management communications for any project or demand-related changes.
- Provide proactive communication on upcoming demand submissions, project milestones, and decision points to avoid last-minute surprises.
Data Management & Analysis
- Consolidate and analyze project/demand data to provide insights on performance and resource utilization.
- Maintain documentation and audit trail for project artifacts in SharePoint, JIRA or designated systems.
- Support KPI tracking and SLA monitoring.
Job Specification *
Qualifications
(Basic Degree/Diploma etc)
Minimum Degree
Professional Qualification and/or Regulatory, Licensing requirementsPMP or PRINCE certification will be added advantage
Relevant Work Experience- Preference with project experience in internet banking or mobile applications or digital delivery projects.
- 2–4 years of experience in a Project Management Office (PMO), Project Analyst, Project Coordinator, or Demand Management role.
- Hands-on experience in project tracking, reporting, and documentation across multiple projects or programs.
- Exposure to demand intake and prioritization processes, preferably in IT, digital transformation, or enterprise operations.
- Proven ability to work with project managers, business stakeholders, and cross-functional teams in a fast-paced environment.
- Experience supporting project governance activities, including meeting coordination, reporting dashboards, compliance tracking, and RAID logs.
- Familiarity with project and portfolio management tools such as JIRA, ServiceNow, PPM, MS Project, or Smartsheet.
- Working experience with reporting tools for generating insights and dashboards.
- Experience in preparing materials for Steering Committees or executive leadership meetings is a strong plus.
- Background in environments using Agile, Waterfall, or hybrid delivery methodologies.
Required Competencies and Skills *
Competencies/Skills (Essential to succeed in this job)
Project Coordination - Able to track timelines, milestones, and project deliverables accurately.
Demand Management – Skilled in handling demand intake, tracking requests, and managing priorities.
Reporting & Tools – Proficient in Excel, PowerPoint, and familiar with tools like JIRA, ServiceNow, PPM, or Smartsheet.
Communication – Clear in both verbal and written communication; able to work with various stakeholders.
Organization & Time Management – Able to manage multiple tasks, follow up on actions, and meet deadlines.
Problem Solving – Identifies gaps in process and suggests improvements.
Attention to Detail – Delivers accurate reports and maintains clean documentation.
Team Collaboration – Works well with cross-functional teams and adapts quickly to changes.
