Role Summary
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Lead the people side of change for transformation initiatives (e.g., new digital licensing workflows), ensuring fast adoption, reduced resistance, and measurable business benefits across stakeholders.
Key Responsibilities
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1) Change Strategy & Planning
- Develop the Change Strategy & Plan (rationale, objectives, scope, timeline).
- Conduct stakeholder mapping, change impact and readiness assessments.
- Maintain the Change Calendar and manage change risks.
2) Stakeholder Engagement
- Identify personas (e.g., enforcement officers, front-counter staff, finance, ICT, vendors).
- Build and run a Change Champions Network and engagement roadshows.
- Manage resistance and escalate adoption issues.
3) Change Communications
- Create a Communication Plan (key messages, channels, cadence).
- Produce assets: FAQs, counter scripts, bulletins, notices, release notes.
- Organize townhalls/webinars and go-live announcements.
4) Training & Enablement *Not delivering training
- Perform Training Needs Analysis (TNA) and develop the Training Plan.
- Develop SOPs, manuals, micro-videos, e-learning (LMS) content.
- Coordinate BRT, train-the-trainer, and attendance/competency records.
5) Business Readiness & Adoption
- Define readiness criteria and go/no-go gates.
- Support cutover & hypercare, and track 30/60/90-day adoption.
- Channel user feedback into the product backlog.
6) Governance & Compliance
- Align with CAB/Change Control, operational SLAs, and data/privacy policies.
- Maintain change records and audit trails; update the knowledge base.
7) Data & Reporting
- Run baseline and post-go-live surveys; build the adoption dashboard.
- Report adoption, training, sentiment, and support impact to the related committees.
Education Requirements
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- Bachelor’s degree in Management/Communication/Industrial–Organizational Psychology/Business Administration/Information Systems or related field.
Experience & Skills
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- 2–5 years in Change Management/Transformation/Business Analysis/Training/Communications (public sector experience is a plus).
- Strong writing and facilitation skills; stakeholder management across levels.
- Working knowledge of Agile/Scrum, operational SOPs, and risk management.
- Analytical skills (Excel/Power BI/Looker) and experience measuring adoption outcomes.
Job Types: Full-time, Contract
Contract length: 12 months
Pay: RM2,500.00 - RM3,500.00 per month
Benefits:
- Health insurance
- Maternity leave
- Meal allowance
- Parental leave
- Work from home
Application Question(s):
- How long of a notice period do you need to give to your current employer?
- What's your expected monthly basic salary?
- Do you possess your own transport?
Education:
- Bachelor's (Preferred)
Experience:
- Change Management: 2 years (Required)
- Business Analysis: 2 years (Required)
Willingness to travel:
- 100% (Preferred)
Work Location: On the road
