E-commerce Assistant

Job Scope:

• Administration and processing of online orders on E-commerce platforms such as Shopee / Lazada / TikTok / Facebook
• Maintain and ensure product information such as pricing, inventory is up-to-date and accurate.
• Daily monitor and reply customer inquiries appropriately across all E-commerce platforms to ensure a reliable and consistent customer experience, aligned with best-practices
• Handle & Manage to follow up with customers' requests, enquiries, orders etc
• Daily monitor on product reviews / ratings and reply to queries to ensure customer satisfaction
• Manage to come up with solutions by communicating with online platform's customer service
• Coordination of packing & arrangement on the shipment base on our Logistics;
• Product Shooting, Upload product details, including product titles, descriptions, prices, images, and specifications and maintaining all the SKUs selection on the e-commerce platform
• Assistance with price adjustments / promotion deals on e-commerce platform
• Perform Live Sale

Requirements:

• Minimum SPM qualifications with credits in English & Bahasa Malaysia.
• Highly proficient in MS Office applications
• Good knowledge in working with E-commerce portal such as Shopee, Lazada, etc
• Able to adapt to a fast paced working environment with tight deadlines
• Excellent communication skills in email, customer enquiries and feedbacks.
• Ability to work well under pressure, detail oriented and has strong logical and critical thinking to solve problems.
• Able to work independently.
• Fresh graduates or Interns are welcome to apply.

Job Types: Full-time, Part-time, Permanent

Job Types: Full-time, Part-time

Pay: RM1,700.00 - RM2,500.00 per month

Expected hours: No more than 45 per week

Benefits:

• Meal allowance

Schedule:

• Fixed shift

Supplemental Pay:

• Attendance bonus
• Commission pay
• Overtime pay

Work Location: In person