- Responds to Service Desk tickets, telephone calls and e-mail for technical support and on time update service desk system and maintain service level quality.
- Provide support to end user operating systems, first level enterprise business applications and miscellaneous software applications.
- Provide support to end user computing platforms, mobile devices, printing, LAN, WAN, Internet, and miscellaneous hardware.
- Troubleshoots end-user issues and provides documented solutions.
- Serve as a primary technical contact for respective business sites and acts as the IT liaison to other departments.
- Provides desk side and remote technical assistance during and beyond regular business hours.
- Attend promptly and closure of support ticket or problem solving in a timely manner. Escalation to higher level for key issues.
- Regular and preventive maintenances for IT equipment and hardware setting up in the company.
- Participate, assist, and execute project implementation, coordinate technical requirements, evaluation and monitor vendor activities.
Job Requirements
- Min Diploma in IT & with minimum 1 years of working experience in IT Onsite support (Level 1.5)
- Have basic knowledge in troubleshooting server and network issues.
- Knowledge of Windows 7, Vista, 10, Mac OSX, Windows Server products and/or Apple Operating Systems
- Ability to Work in a Team, Ability to Prioritise Project
- Good communication in English
Job Type: Contract
Contract length: 12 months
Pay: RM2,300.00 - RM2,600.00 per month
Application Question(s):
- Please take note that this is a contract position. In your CV, please state your current salary, expected salary and availability to start work, if you are selected for the position.
Experience:
- Deskside/IT Support: 1 year (Required)
Work Location: In person
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