JOB VACANCY
POSITION - CUSTOMER SERVICE
LOCATION - BUKIT TINGGI, KLANG
SALARY - RM 2000-3000
Responsibilities:
- Managing the entire shipment fulfillment process including the import and export documentation, from receiving jobs to tracking shipments and ensure delivery time.
- Regularly communicating with clients to provide updates on the shipment status.
- Handling and resolving complex issues, such as shipment delays, cargo damages, or customs-related problems, to ensure customer satisfaction.
- Coordinating with internal division and external vendor for custom clearance, submission of document to Government Bodies, delivery plan with operation team, and transporter.
- Monitor the operation to prevent wrong delivery & quantity being delivered to customers.
- Identify areas for process optimization within the warehouse operation to enhance efficiency and reduce errors.
- Reporting update, Job Closing and Billing Advice.
- Responding to new inquiries from customers and keep customers informed about their stock balance.
- Collecting feedback from customers about their experience and using this feedback to improve warehouse processes.
- Assisting customers in filing claims for damaged or missing items and guiding them through the claims process.
Requirements:
- Diploma in Logistics, Supply Chain Management, Business Administration, or a related field. Fresh graduate are also encourage to apply.
- Have experience in logistics industry is an advantage.
- SPM holder with experience in Customer Service or logistic industry.
Email resume to [email protected]
Job Type: Full-time
Pay: RM2,000.00 - RM3,000.00 per month
Work Location: In person
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