Customer Experience Specialist (Korean Speaker)
Kuala Lumpur Location
onsite role
Rotational Shift
What You'll Do:
· Handles and responds to customer enquiries and complaints online chat and/or e-mails
· Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures
· Identifies and escalates difficult and complex issues to senior team members
· Maintains a positive, empathetic and professional attitude towards customer
· Enters, updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company's system
· Resolves customer requests and problems by making appropriate booking changes based on company's processes and procedures, as well as activity terms and conditions
· Liaises with external vendors and service operators to fulfil booking changes
· Keeps updated with company procedures and processes
· Shares customer feedback with relevant departments for further improvements
What You'll Need:
· Candidate must possess at least 'O' Levels or higher/ Preferably Degree qualification and above
· Proficient in English and Korean (both verbal and written)
· Previous experience in customer service is an added advantage
· Possess a problem-solving mindset to proactively find solutions for customer needs
· Strong written and verbal communication skills to communicate clearly and effectively with our customers
· Good team player to work collaboratively in a team environment
· Keen attention to detail in completing tasks accurately and thoroughly
Job Type: Full-time
Pay: RM8,800.00 - RM9,200.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
Schedule:
- Rotational shift
Supplemental Pay:
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus
Language:
- Korean (Preferred)
- English (Preferred)
