Job Description
- Respond promptly to customer inquiries via phone, WhatsApp, and email.
- Investigate and resolve issues, aiming for first-contact resolution.
- Coordinate with internal departments to solve complex problems.
- Maintain accurate installer records and update system information.
- Generate reports on customer feedback and service trends.
- Communicate effectively with installers and teams for smooth operations.
- Gather and document feedback to improve products and services.
- Identify service inefficiencies and suggest improvements.
- Support the development of service policies and ensure compliance.
- Prioritize tasks to meet deadlines and support team projects.
Qualifications
- Basic computer skills, including in Microsoft Office applications (Word, Excel, and PowerPoint).
- Highly organized with great attention to detail.
- Ability to work independently and as part of a team.
- Eagerness to learn and adapt to new tasks and challenges.
- Fast learner
- Can start immediately
Job Type: Part-time
Pay: RM12.00 per hour
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Fixed shift
- Monday to Friday
Work Location: In person
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