- Conduct Service Reminder to customer through SMS and call to ensure consistent service intakes of dealership
- Coordinate and record customer’s appointment booking and plot capacity planning to ensure smooth flow of operations in dealership
- Handle customer’s concern, analyse root cause and take improvement activities
- Ensure all customers’ voice is promptly reported to dealer management
- Liaise and communicate with dealer internal staff/management to ensure prompt and effective reply of Dealer Service Level Agreement (DSLA) through CRM System
- Ensure customer database is updated in timely manner and protected at all times through constant monitoring
- To ensure compliance to customer data utilization by dealer management and Honda Malaysia
- Continuously strive to develop and maintain good rapport with customer and strive towards achieving high customer satisfaction
- Coordinate, conduct invitation and record customer’s appointment for Product Update (PUD)
- Coordinate First 1K PMSS activity with Sales
Job Requirements:
- Minimum Diploma in any field,
- Excellent Telephony, Communication and Interpersonal skills
- Strong Language Skills
- Able to communicate effectively in English, Malay and local dialects.
- Prepare simple report (if required)
- Customer Service Oriented and believes that “customers come first.”
- Competent in Microsoft Office (Word, Excel).
- Independent, high commitment, self-motivated and good problem solving.
Wisma Mofaz, Damansara : Working hours: Mon – Sat (8:15am to 5:15pm)
Job Type: Full-time
Pay: RM2,000.00 - RM2,400.00 per month
Work Location: In person
Expected Start Date: 09/01/2025
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