Customer Experience Specialist (5-month contract)

Job Details:

• Location: Cyberjaya
• Working Hours: Monday - Friday, 9am - 6pm
• Contract Duration: 5 months
• Salary Offered: RM 2,900

Responsibilities:

• Manage customer experience, relationship and satisfaction across the end-to-end journey of customers.
• Delivers end-to-end customer support, from contract and account set-up, through to order and payment.
• Will be accountable for a certain customer portfolio to take ownership, drive accountability, and demonstrate and communicate improvements for customer journey.

Skills & Requirements:

• Minimum diploma or bachelor’s degree or equivalent qualification in any discipline.
• Strong communication skills, with the ability to speak and write effectively in English.
• At least 1 year of working experience in customer service.
• Experience in managing customer retention.
• Excellent written and verbal communication skills.
• Proficiency in MS Word, MS Excel, and PowerPoint.

Job Type: Contract
Contract length: 5 months

Pay: Up to RM2,900.00 per month

Schedule:

• Monday to Friday

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person