Job Requirement
- Effective communication skills: A customer service executive must have the ability to communicate both verbally and in writing.
- Ability to effectively work with a team.
- Problem solving skills needed to be able to quickly resolve customer complaints and other issues that may arise from time to time.
- Ability to handle stress well.
- Possess a fair knowledge on how to use the computer system and its basic application.
- Possess excellent telephone etiquette.
- Preferably specializing in Customer Service or equivalent.
Job Responsibilities
- Attend inbound/outbound calls from existing and potential partners and customers.
- Attend inquiries from customers and partners via live chat and email with timely closure on each inquiry.
- Close sales/bookings with customers and assign vehicles to selected partners via live chat, email or phone in a timely manner.
- Attend all cases or disputes raise by customers and partners such as excess claim due to damages etc. and create relevant invoices for submission to affected party.
- Complete incoming bookings and review all required documents submitted by customers.
- Ensure the check out and check in process run smoothly and problem free by providing constant reminder to customers and partners.
- Identify and resolve claim and refund for disputed cases for partners and customers.
- Use the most appropriate way to communicate with different behavior types on the telephone.
- Apply elements of building positive rapport with different types of customers over the phone.
- Apply the proper telephone etiquette to satisfy various customer situations.
- Contributes to the development of associates by guiding, coaching, motivating supporting and assisting selected number of associates.
- Undertakes any other tasks that immediate supervisor/Management may assign from time to time.
Job Type: Full-time
Pay: RM1,800.00 - RM2,200.00 per month
Schedule:
- Rotational shift
Work Location: In person
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