Customer Care Consultant - Eye Specialist Clinic (Frontline)
We have Openings Based on few branches (PJ, Klang & Cheras, Johor & Ipoh)
Permanent Vacancy
Salary: RM3,500 – RM4,500
Working days: Monday – Sunday (5 days working, 2 days off – rotate)
Working hours: Monday – Saturday – 8:30a.m – 6p.m Sunday – 10a.m – 5p.m
Preferably Malay & Chinese Local Malaysian
Job Responsibilities:-
Patient Care & Consultation
- Provide patient education and consultation as directed by the doctor/CM.
- Attend to patients’ needs, requests, and concerns promptly and professionally.
- Perform selective eye tests (e.g., instrumental eye tests) as deemed necessary by the doctor/CM.
- Assist in patient registration and appointment scheduling.
- Conduct patient follow-ups after consultation, surgery, or treatment.
- Support patients with insurance claim submissions.
- Obtain patient feedback/testimonials and conduct patient surveys to improve service quality.
- Manage patient complaints in a timely and professional manner.
Clinical & Surgical Support
- Assist doctors in consultations and procedures as required.
- Coordinate and schedule surgeries in line with doctor/CM directives.
- Provide support as an OT Assistant or Surgery Coordinator when needed.
- Maintain proper documentation including consultation notes, follow-up notes, and related paperwork.
Administrative & Reporting
- Prepare and maintain statistics, reports, and other assigned documentation.
- Support administrative functions, including customer care admin (CCA backup/support).
- Ensure proper housekeeping of assigned work areas.
Requirement:
- SPM, Diploma and Degree holder.
- Must have experience in selling treatment packages or services to customers.
- Minimum 6 months – 1 year of proven sales experience is required, preferably in healthcare, eye care, or service-related industries.
- Well groomed as per company policy.
- Fast learner.
- Able to travel in any mode of transportation.
Job Types: Full-time, Permanent
Pay: RM3,500.00 - RM4,500.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
- Vision insurance
Application Question(s):
- Do you have experience in selling treatment packages to customer ?
Experience:
- Sales: 1 year (Required)
- Customer Care Consultant: 1 year (Required)
Language:
- Mandarin (Preferred)
- English (Required)
- Bahasa (Required)
Work Location: In person
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