Credit Recovery Officer (Mediator)

Overview

We are looking for a reliable and hardworking Mediator who will be responsible for providing support to the licensed administration with particular emphasis on revenue collection. This position liaises directly with our customers (debtors) via telephone calls to negotiate outstanding payments and initiate other necessary recovery actions.

Duties

• Responsible for providing support to the licensed administration with particular emphasis on revenue collection. This position liaises directly with debtors via telephone calls to negotiate outstanding payments and initiates other necessary recovery actions (SMS, email, letters, skip tracing, and initiating site visits).
• Responsible for the administration and implementation of the credit recovery process. The officer supports the voluntary compliance model with each of the assigned portfolio.
• Contribute to the achievement of the team target set by respective clients.
• Achieve 100% non-complaint to be in line with organization goal.
• Ensure daily follow up of PTP and escalation of all assigned cases.
• Participate and feedback constantly in process improvement that could increase collection figures of assigned portfolio.
• Daily calls on assigned accounts in the system or as otherwise instructed.
• Follow up PTPs (Promise to Pay) account prior to each due date and BPs (Basis Points) after grace period.
• Establish effective negotiation with debtors aligned with regulatory and other local compliance guidelines.
• Convince debtor to make payment.
• Arrange for payment proposal settlement.
• Must fulfill daily required volume of calls based on KPI (Key Performance Indicator).
• Other duties as assigned.

Requirements:

• SPM/Diploma holder from a relevant field.
• Able to converse in Bahasa Malaysia and English.
• Able to speak persuasively and listen critically.
• Able to motivate others.
• Good negotiation skills will be added advantage.

Job Type: Full-time

Pay: RM1,800.00 - RM2,500.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Experience:

• Credit Management: 1 year (Preferred)

Work Location: In person