Content Reviewer
Duties and Responsibilities :
- Review and assess user-generated content, including text, images, videos, and audio, to ensure it complies with our content guidelines and policies
- Enforce content policies consistently and fairly, taking appropriate action on content that violates guidelines, which may include content removal, warnings, or escalating issues to higher management
- Verify the accuracy of information in content submissions, checking for factual errors, plagiarism, and misleading information
- Stay up-to-date with changing content policies and guidelines, and ensure all content adheres to legal and regulatory requirements
- Communicate with users to provide guidance on content policy violations, answer questions, and address concerns in a professional and courteous manner
- Maintain accurate records of content reviews, actions taken, and any relevant user interactions, ensuring proper documentation for audit and reporting purposes
- Provide feedback and insights to improve content policies, guidelines, and the review process
- Collaborate with cross-functional teams, including legal, customer support, and moderation teams, to resolve complex content-related issues
- Stay informed about emerging content trends and threats on the internet to proactively identify and address potential issues
Job Types: Full-time, Contract
Contract length: 12 months
Pay: Up to RM3,500.00 per month
Work Location: In person
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