Club Manager (Setia Alam)

Club Managers will spearhead the operations and be a true ambassador of the Anytime Fitness Culture, resulting in a harmonious environment of happiness, laughter, play, and productivity.

Responsibilities include, but are not limited to the following: human resourcing, operations, sales, financial control and management, planning, execution, reporting, motivating; assisting with developing, adjusting and enforcing policies and procedures as stipulated by the company.

Job Description and Responsibilities:

• Club Management
• Facility Management - ensure equipments and facilities are working well
• Cleanliness and Sanitation
• Manage / supervise cleaning staff on schedule and cleaning
• Cleaning supplies efficiently manage without affecting the member experience
• Coordinate with Contractors and suppliers for timely reports and needed actions.
• Manage equipment inventory and maintenance, including health and safety checks
• Overseeing risk management practices.
• Member Experience
• Ensure to meet and greet all new joined members and follow up member experience throughout the membership
• Provide assistance and timely resolutions to member concerns and request exceptional customer service skills
• Ensure that Member Service requirements are met – duties may include the following:
• Fitness Assessments & Equipment Orientations
• Maintain Service Desk
• Facilitate training sessions
• Administration
• Ensure that all administrative requirements of the gym are met.
• Recruiting, hiring, training, scheduling, troubleshooting, evaluating and completing payroll for fitness center and casual wage staff.
• Updating staff training materials and Standard Operating Manuals when required.
• Assisting with developing, adjusting and enforcing policies and procedures as stipulated by Anytime Fitness Asia.
• Ensuring effective budget management.
• Performance
• Ensure the gym’s monthly performance is in accordance with the annual business plan as agreed with Franchisee/Owner
• Enabling staff workshops and encouraging staff development
• Promote and sell personal training programs and services and to distribute evenly across all training staff.
• Diligent Promotion of all Anytime Fitness programs, services and products
• Meeting and Exceeding all Gym Sales and Performance Targets
• Diligent supervision of Community Outreach Programs
• Designing and executing sales and marketing initiatives
• Design and execute member retention strategies

Job Requirements and Qualifications:

• Must have good communication skills; articulate with both English and BM language
• Create an inviting and welcoming experience for all members
• Be able to lead a team a team to meet their monthly sales, marketing, financial and customer service targets
• Have objective handling skills, a proven track record of achieving KPIs and financially motivated.
• Bachelor’s Degree of any course, preferably Management
• Must have at least a minimum of 2yrs experience and proven track record in managing a Commercial Fitness Club operations
• Membership Management, Sales and Retention, Customer Relation
• Proficient in MS Office and Excel, Google Business/Office Apps; familiar with membership management softwares.
• Ability to multitask and work in a sales-driven environment.

Responsibilities of All Positions within Anytime Fitness

• Represent Anytime Fitness and its culture
• Maintain a Healthy Way of Life
• Demonstrate positive attitude by showing professionalism, courtesy, cooperation to both internal and external customers
• Manage and send the reports required including but not limited to sales, accidents, injuries, equipment damages, etc.
• Follow company protocols for discipline, performance management and safety.
• Manage compliance to club house rules and SOPs. Notify the club manager or department head of any unsafe acts or conditions as soon as possible.
• Ensure that all exercise equipment is in good condition. Clean equipment and gym regularly.
• Participate in safety training and safety inspections.

Your Job Performance will be evaluated based on the following Key Performance Indicators:

• Net Member Movement
• Active Paying Members
• Membership Sales
• Member Retention
• PT Sales
• Debt Collection
• Revenue

Job Type: Full-time

Pay: RM5,000.00 - RM10,000.00 per month

Benefits:

• Additional leave
• Cell phone reimbursement
• Dental insurance
• Gym membership
• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Schedule:

• Rotational shift

Supplemental Pay:

• Commission pay
• Performance bonus

Work Location: In person

Application Deadline: 07/01/2025
Expected Start Date: 07/01/2025