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Client Services Coordinator
Malaysia – Kuala Lumpur, office based
About the role
Our Client Services Coordinator (CSC) Team within Regulatory Services (RS) is looking for a Client Services Coordinator who services a global client base of internal and external clients; creates, manages and maintains the master client data; completes the end-to-end delivery of set up and maintenance of client certification requirements; and works alongside the technical team to deliver as per regulatory and business requirements.
Responsibilities:
- Create and maintain client master data. Adhering to process rules, regulatory framework and applying best practice you will create/maintain client data across all RS schemes such as ISO 13485, regulation and directive.
- Manage invoicing. Manage invoice credits, queries and deliver resolutions.
- Create and maintain jobs.
- Provide mock certificates to clients.
- Action compliance data reports.
- Create certificate data in accordance with EUDAMED guidance & local government requirements. Deliver Certificate Release – final quality control review step pre issuing the certificate to the client.
- Receive and respond to client queries.
- Manage client cancellation/suspension/refusal/withdrawal process Plan, prioritise and deliver work according to customer need and SLA’s.
- Plan, prioritise and deliver work according to customer need and SLA’s.
- Communicate across multiple teams and stakeholders within RS to effectively deliver required service such as – Sales, Technical Specialists, Finance, Planning, Project Coordinators and Operation Project Managers.
To be successful in the role, you will have:
- Excellent data management and organisation skills, with exceptional attention to detail.
- Experience in invoicing and query resolution.
- Ability to effectively communicate at all levels of the business internally and externally.
- Computer literacy and familiar with commonly used software tools (e.g. Windows, Excel, Word) and ability to learn BSI systems e.g. SAP, Darwin, Pointglobal.
- Ability to plan and prioritise tasks according to importance to the client and business needs.
- Experience from a regulatory background, similar role or work experience would be beneficial.
BSI offers a competitive total reward package, an independent and varied job in an international environment, flexible working hours, ongoing training and development with the inclusion of 16-days annual leave, paid sick leave, bank holidays, group hospitalisation and surgical insurance, life insurance, transport allowance (dependent on role), internet and/or phone allowance, paid maternity leave, paid paternity leave, paid marriage leave, paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle.
Do you believe the world deserves excellence?
We are proud to be the business improvement company for other organisations to become more sustainable and resilient and finally to inspire trust in their products, systems, services, and the world we live in.
Headquartered in London, BSI is the world's first national standards organisation with more than 100 years of experience. We are a global partner for 86,000 companies and organizations in over 193 countries.
If you want to contribute to this inspiring challenge, bring your open and enthusiastic mindset to our dynamic team, apply now and become part of the BSI family!
D&I Policy
BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organisation all while having fun doing great work. BSI is a community where everyone can thrive.
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About Us
BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.
Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.
BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.
