Your role at Exness:
A member of the specialized client-facing department focussed on delivering exceptional customer service to high value client segments, ensuring they receive prompt, efficient and effective support, as well as retention of high value clients through a value-driven relationship-based approach. As a key front-line function within the company's growth strategy, Client Relationship Manager supports mass-retail customers by achieving desired outcomes by providing support and guidance on the client user journey.
You will:
- Qualify and onboard existing clients to the premier / high value program.
- Establish, develop and maintain business relationships with current and prospective customers to generate new business for Company’ products/services.
- Educate clients on Company’ platforms and websites, proactively offering new tools and features to clients.
- Participate in related industry & partners events and this will take in the form of expos, conventions, training and seminar sessions.
- Assist the clients to get the trading strategy advice from the strategic market analyst.
- Stay informed on the regulatory changes and trading news to keep the clients updated on the market conditions.
- Engage with the client following the sales process and practices defined for that opportunity.
- Provide top-notch customer service to high value client segments via inbound chats, cases and outbound calls, ensuring their needs are met in a timely and efficient manner
- Build and maintain relationships with clients, providing proactive support and identifying opportunities to keep our most profitable segments satisfied and engaged
- Monitor open cases, customer accounts and proactively identify potential issues, working with other departments to resolve them quickly and effectively
- Act as a point of contact for high value clients’ escalations and complex queries, providing guidance and support to clients as required, regardless of the cases raised by clients, CSEs or commercial team
- Develop and maintain comprehensive knowledge and skill sets of our products and services, as well as industry trends and best practices
What makes you a great fit:
- Minimum 3 years of experience in client facing roles in banking, insurance or Crypto industry.
- Excellent communication both verbal and written in Vietnam.
- Excellent convincing and influencing skills.
- Persistence and critical thinking skills.
- Strong in building and maintaining client relationship and motivated personality to achieve KPIs on a weekly / monthly / quarterly basis.
- Experience working with Salesforce, Tableau and other reporting tools.
- Graduating with a Bachelor degree is compulsory.
- Ability to work in a fast-paced environment, multi-task with attention to detail and meet deadlines
- Able to work in a team and individually when need be
- Willingness to travel for Business Trips.
What we offer along the way:
- Competitive and attractive compensation
- Extensive learning opportunities, such as professional training and certifications, soft skills development, free English courses.
- Health and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for vision and dental care
- Generous time off, including 21 days of annual leave and paid sick leave
- Education allowance for your children’s school and kindergarten fees
- Allowance for sports club memberships or other physical exercise activities
- Meal and transportation allowance
- A parking space near the office
Your journey after applying:
- First interview (30 minutes) with TA Specialist
- Test task
- Final interview (1 Hour)
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