General information
Entity
CACEIS is the asset servicing banking group of Crédit Agricole and Santander dedicated to asset managers, insurance companies, pension funds, banks, private equity and real estate funds, brokers and corporate clients.Through offices across Europe, North and South America, and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary and fund administration, fund distribution support, middle office outsourcing, issuer services and transfer agent.
With 7,000 employees and a large client base, CACEIS is a European leader in asset servicing and one of the major players worldwide
By working every day in the interest of society, we are a group committed to diversity and inclusion. All our positions are open to people with disabilities.
Reference
2025-101939Publication date
10/07/2025Job description
Business type
Types of Jobs - Asset Management
Job title
Client Operations Officer, Entitlements (Corporate Actions) M/F
Contract type
Permanent Contract
Expected start date
01/08/2025
Management position
No
Job summary
What is the opportunity?
CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.
As an Officer, you are responsible for day to day accurate and timely processing, reconciliations, reporting and query resolution within required timeframes across all prescribed services to CACEIS clients.
Region: Europe
Working Hours: 9:00am - 6:00pm
What will you do?
- Ensure prompt escalation of operational issues that may cause financial or reputational issues to CACEIS or its clients to Senior Officer/Assistant Manager/Manager of the team/department.
- Ensure Entitlement entries carry the correct valuation in providing accurate Unit Price for NAV calculation.
- Process receipt of Entitlements within agreed service standards.
- Full adherence to the team’s control functions, including operations/events and end-of-the-day checklists.
- Assist with the day-to-day administrative tasks of investigation/amendment and clearance of reconciling items in ensuring accurate corporate events processing.
- Ensure that queries raised/assigned to individuals are answered within agreed service standards.
- Review procedures and processing on a regular basis with advice to Assistant Manager for process improvements (time saving/cost effectiveness).
- Ensure on-going productivity by providing back-up relief for staff who are absent or on leave.
- Continually ensure complete awareness of Client, external custodians and inter-departmental Service Level Standards / Agreements and ensure compliance at all times.
- Full awareness on PPL process and conduct periodically reviews on existing procedures with a focus on increasing accuracy, efficiency and best practices.
- Support the identification of new technology and operational processes to effectively reduce cost, increase quality service and ensure accuracy.
- Establish working relationships with people at all levels both inter departmental and across the wider firm.
Supplementary Information
What will you do?
- Accountable for maintaining satisfactory internal and external Audit/Regulatory/Risk ratings and reviews.
- Provide feedback on agent network and vendor performance on any deviations from their service level agreement with CACEIS.
- Able to demonstrate capability to perform validation on common task.
Position location
Geographical area
Asia, Malaysia
City
Putrajaya
Candidate criteria
Minimal education level
Bachelor Degree / BSc Degree or equivalent
Academic qualification / Speciality
Tertiary educated with an accounting/finance concentration or equivalent.
Level of minimal experience
0-2 years
Experience
Preferably direct experience in Corporate Actions/Income/Tax within different markets.
Required skills
- Good technical knowledge of varying Corporate Actions/Income/Tax within different markets.
- Knowledge of SWIFT.
- Exceptional analytical thinking, attention to detail and a sense of urgency.
- Willingness to take on new challenges, confident and self-motivated.
- Flexible, ability to cope with stress and pressure.
Languages
English
