About the company:
At BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation.
About the role:
We’re looking for a proactive and collaborative team leader to manage client operations, oversee account setups, and ensure smooth day-to-day processes. You will act as the key link between stakeholders, resolve inquiries, and keep everything running efficiently through CRM and support tools. This role also involves mentoring team members, improving SOPs, and driving performance through data insights. If you are detail-oriented, people-focused, and ready to make an impact in a fast-growing industry, we love to hear from you!
Job Responsibility
- Act as a key liaison with stakeholders, providing accurate product information, handling funding inquiries, resolving complaints, and escalating unresolved issues when necessary.
- Develop strong knowledge of company products and services to support online sales and client inquiries.
- Manage technical platforms and tools, including CRM (Customer Relationship Management software), ticketing systems (Zendesk, Jira etc) to ensure efficient client operations.
- Oversee the IB/Retail/Partner client account opening and setup process, ensuring compliance and accuracy.
- Develop, implement, and continuously optimize SOPs to ensure consistency, efficiency, and compliance across client operations. Ensure effective communication and dissemination of SOPs to all team members.
- Allocate and coordinate team tasks, ensuring optimal resource use and smooth collaboration across teams and departments.
- Facilitate effective communication between internal and external stakeholders to resolve issues and drive project delivery.
- Contribute to recruitment, onboarding, and training, ensuring team members continuously develop skills and competencies.
- Monitor and analyze team performance through data and KPIs, identifying areas for improvement and implementing corrective actions.
- Guide, mentor, and motivate team members to foster collaboration, accountability, and achievement of both individual and team objectives.
Requirements
- Minimum 3 years of experience in team management, with proven leadership, coaching, and coordination skills.
- Strong leadership qualities with the ability to motivate, inspire, and guide teams toward achieving performance goals.
- Proficient in English and Mandarin, both written and spoken.
- Strong problem-solving and decision-making abilities, with sound judgment in high-pressure situations.
- Skilled in data analysis and experienced in using insights to inform operational improvements.
- Proven experience in establishing, optimizing, and enforcing SOPs, with the ability to balance compliance requirements and operational efficiency.
- Excellent interpersonal skills, with the ability to build positive workplace relationships and maintain a collaborative culture.
- Strong attention to detail and commitment to accuracy, with a proactive and independent work approach.
- Ability to work effectively in cross-functional teams, contributing to shared goals and projects.
- Outstanding communication and coordination skills, capable of managing diverse stakeholders across organizational levels.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint); advanced Excel skills are highly desirable.
Benefits
- Hybrid working arrangement
- Opportunities for enriching career growth, including exposure to regional contexts.
- Complimentary snacks and beverages available in the office pantry
- Healthcare coverage (medical, dental, optical), gym benefits
- Flexibility in smart casual dress code
- Young, vibrant and open work culture
