Call Center Agent - English Speaker (Contract Renewable)

• Location: Jalan Raja Laut & Jalan Ampang, Kuala Lumpur
• Working hour: 8am-11pm (rotational shift) | 5 days' work per week
• Language: Must be able to speak fluently English (Local Malaysian)
• Education & Experience: SPM (with credit Math & English) - min experience 2 year in customer service. Diploma/Bachelor with min 1 year experience in customer service.
• Terms: Contract renewable/permanent based on performance
• Intake: 2nd September 2025 (Tuesday) & Able to attend physical interview

As a Call Center Executive, you will be the first point of contact for our valued banking customers. Your primary responsibility is to deliver exceptional service, answer inquiries, resolve issues, handle inbound call and promote our banking products and services.

• Good command of English and ability to interact with all levels in the organization. To provide friendly and professional assistance to customers via phone, email, or chat, addressing their banking needs and inquiries.
• To stay informed about our banking products and services, enabling you to guide customers effectively in choosing the right solutions for their financial goals.
• To efficiently and effectively resolve customer issues, ensuring their satisfaction and retention.
• To accurately record customer interactions and transactions while maintaining confidentiality and data security.
• To adhere to all banking regulations and policies to ensure the integrity and security of customer accounts and transactions.
• To work collaboratively with team members to achieve customer service goals and provide seamless support

Job Type: Contract
Contract length: 6 months

Pay: RM2,600.00 - RM3,000.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Professional development

Application Question(s):

• 1. Are you able to join on 2nd September if selected?

2. Are you able to attend physical interview?

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Customer service: 1 year (Required)

Language:

• English (Required)

Work Location: In person