Job description
Brew Crew Opportunity
We are seeking friendly, curious, and collaborative Baristas to help deliver a world-class coffee and tea experience. As a member of our Malaysia Brew Crew, you will have the opportunity to grow both personally and professionally.
You will enter our famous ‘Barista Academy’ from your very first day and develop expertise in the craft of coffee and tea, gaining valuable career skills — Your development is our priority.
Key Responsibilities
In this role, you will:
- Be a World Class Barista (& Tearista!) serving our amazing customers. You bring the passion, we provide the training, and you share the best specialty coffee & tea with the customer.
- Guide customers through their coffee & tea experience from beginning to end providing exceptional customer service.
- Serve a full range of products from our famous beverages to delicious food and beautiful merchandise.
- Create meaningful moments - Share your knowledge, our heritage, and our sustainability practices with customers.
- Handle cash transactions honestly, efficiently, and accurately.
- Care about the safety & health of our Brew Crew and customers.
- Take pride in the appearance of your café, maintaining a clean and organized environment, in accordance with health and safety regulations.
_Your Ingredients
_Our Brew Crew is fueled by curiosity. We embrace new ideas and experiences in the pursuit of bettering ourselves, our organization, and the customers we serve.
- Previous experience as a Barista or in a similar customer service role is preferred, however not required, as training will be provided in our Barista Academy.
- Ability to work in a fast-paced environment while maintaining attention to detail and quality.
- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Ability to work well both independently and as part of a team.
- Flexibility to work various shifts, including weekends and holidays.
Performance & Rewards
At The Coffee Bean & Tea Leaf, we embrace a high-performance culture that rewards and encourages our values of teamwork, ownership, and respect for one another.
- World Class training in our Malaysia Barista Academy
- Competitive Salary
- Performance & Attendance Bonuses
- Brew Crew discounts
- Career Journey with Individual Development Plans
- Flexible working hours
- Medical benefits
Our ‘FROTH’ VALUES
We believe in the fundamental truths that guide us through our daily lives:
- F*RIENDLINESS -* We go above and beyond in everything we do. Friendliness and customer-centricity is embedded in our culture.
- RESPECT - We are inclusive and honour each other’s values, opinions, and diversity.
- OWNERSHIP - We take ownership and accountability for our individual, team and business results, every day.
- TEAMWORK - As a team, we collaborate, innovate, and leverage our diverse strengths to grow the business.
- HONESTY - We live up to the highest levels of integrity by being truthful and transparent with each other, the business and ourselves.
At The Coffee Bean & Tea Leaf, we are a global company committed to representing the neighborhoods we serve. We welcome all to apply to our Brew Crew and we value the impact of diversity on our culture and in our work.
Job Type: Full-time
Pay: Up to RM2,700.00 per month
Benefits:
- Dental insurance
- Health insurance
- Maternity leave
- Meal allowance
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
Schedule:
- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Night shift
- Rotational shift
- Weekend jobs
Supplemental Pay:
- Overtime pay
- Performance bonus
Experience:
- Managerial: 2 years (Preferred)
Language:
- English and Malay (Preferred)
Work Location: In person