As a Cabin Supervisor at Eastern & Oriental Express, a Belmond Train, you will be responsible for delivering exceptional service and creating a refined, welcoming atmosphere for our guests throughout their journey. We are looking for a confident and attentive professional who can lead by example, communicate effectively in both English and Chinese, and provide an elevated guest experience that reflects the spirit of luxury travel. Our commitment to personalized attention and excellence is what sets us apart, ensuring each guest experience is both memorable and unique. If you’re passionate about leadership, guest satisfaction, and being part of the future of luxury travel, this is your moment.
- Reporting to Cabin Manager for daily operations
- Overseeing daily cabin operations to ensure the highest standards of service and cleanliness
- Assist to Cabin Manager for leading and motivating a team of cabin stewards to deliver personalized, attentive service
- Attending to guest requests with professionalism, efficiency, and warmth
- Ensuring seamless communication between departments to enhance the onboard experience
- Assist to Cabin Manager for Training and mentoring team members in service excellence and operational standards
- Monitoring guest satisfaction and proactively resolving any issues
- Upholding safety and hospitality protocols to ensure guest comfort and well-being
- Continuously seeking opportunities to enhance service delivery and guest engagement
- Create and implement Standard Operation Procedures for Cabin Department
Eastern & oriental express: a living legend
Eastern & Oriental Express is a story 30 years in the making. Sister of the celebrated Venice Simplon-Orient-Express, it has been narrating adventures in Southeast Asia since 1993. Guests step aboard the elegant train, which reflects the spirit of the land it travels through, to embark on alluring grand adventures. Cultural marvels, unseen landscapes and dynamic cities are theirs to unearth as they glide through epic Malaysian scenery. Immersive off-train activities, including jungle treks and art tours, blend with sublime modern Peranakan cuisine and entertainment on board for the journey of a lifetime.
Everything about our train is extraordinary – and we want you to be, too.
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
The Belmond & LVMH Family
The Eastern & Oriental Express is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.
Requirements
Requirements & Attributes:
- Fluency in English and Chinese (Mandarin or Cantonese); additional languages such as Japanese, Korean, French, or German are a plus
- Minimum of 2 years of experience in a hospitality or luxury guest service environment
- Strong leadership, communication, and interpersonal skills
- Strong Administrative and computerize skills
- A warm, professional, and positive demeanor
- Proven ability to manage and inspire a team, ensuring service consistency and excellence
- High attention to detail and a passion for creating exceptional guest experiences
- Flexibility to work a variety of shifts, including evenings, weekends, and extended journeys
- International exposure or experience in high-end travel or hospitality environments is considered an advantage
We seek warm, genuine, authentic people with a passion for travel and discovery. You are self-assured without being arrogant, and keen to interact with our discerning guests. You are a great storyteller with a positive mindset and a can-do attitude.
International exposure will be considered a plus. You must speak English and Chinese. Additional languages, such as Japanese, Korean, French and German, are a benefit. We welcome a diversity of backgrounds, ethnicities and religions.
Experience in the hospitality industry is a bonus, but not a necessity.
Benefits
At the Eastern & Oriental Express we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
Competitive salaries and insurance plans.
Complimentary and preferred rate experiences at our iconic destinations.
Wellness programs
Meals and uniforms are provided.
Individual development plan
Working on board the Eastern & Oriental Express is an amazing experience. As part of the highly prestigious Belmond and LVMH family, you travel with and cater to international guests, work with universally recognised chefs and enjoy an ideal work-life balance, alternating between time on the train and time off between journeys.
