Overview
Business Analyst is responsible for the implementation and support of business information systems across multiple departments. They identify problems and opportunities within a company and ultimately provide solutions that help achieve the business' goals.
A Business Analyst job description should cover collaborating with financial reporting and IT teams to develop initiatives and strategies that optimise costs and improve internal and external reporting.
Qualifications
- 2-3 years of experience working in a reporting environment, with proven ability to deliver high quality & accurate reports within demanding timescales
- Strong technical and numerical skills with advanced Excel skills and Looker studio proficiency
- Strong communication skills (both written and verbal) - ability to clearly communicate complex quantitative analysis in actionable insights
- Detail-oriented and passion for problem-solving
- Experienced in handling large datasets
- Strong knowledge in Excel formulas, VBA, SQL Language & Macro
- Ability to work on own initiative or as part of a team
- Knowledge of data tools
Working experience with Power BI
Excellent analytical skills and an informed, evidence-based approach
Excellent communication skills, with the ability to talk to and present to a range of audiences, sometimes acting as a translator between parties.
Working experience in KPI monitoring
Working experience in contact centre sector is desirable.
Ability to work under pressure on multiple projects within your project timeframes.
Passion for creating solutions with a positive attitude to change.
Strong interest in business and business development
Good understanding of information technology
Responsibilities
Responsibilities:Communicate with internal colleagues to understand the needs of departments and the organization.
Work with external stakeholders to understand and investigate feedback into the service/function/product provided.
Use data modelling practices to analyse your findings and create suggestions for strategic and operational improvements and changes.
Identify the processes and information technology required to introduce your recommendations.
Communicate the benefits of your recommendations across departments and help to address any uncertainty and concern.
Produce written documentation to support your work, report on your findings and to present to stakeholders when necessary.
Support the staff and teams in making the recommended changes, including helping to resolve any issues.
Ensure plans are made and processes are created to evaluate the impact of the changes made, including taking responsibility for overseeing and reporting on this evaluation.
