Key Responsibilities
In this role, you will:
1. Sales & Customer Service
Maintains a profitable and reputable outlet by
Handles cash transactions honestly, efficiently, and accurately.
Maintains efficient, friendly service standards at all time.
Participates in all sales promotions effectively and efficiently.
Politely answering the telephone & customer questions.
Reports all customer complaints to the Manager on duty.
Responds pro-actively to prevent customer service situations.
Handles all hot and colds drinks during drink preparation safely.
Verbally receives and calls back customer orders in a friendly manner.
So as to meet and exceed sales target, and surpass customer’s expectation on each occasion.
2. Store Operations
Maintains an efficient and a smooth operation and work environment by:
Arranges items on the racks, tables, and static displays.
Checks display items on the shelf, to ensure that products are within the expiry period.
Informs the Manager on duty of any operational inconsistencies.
Replenishes necessary items at the condiments stand.
Reports all employee accidents to the Manager on duty.
Restocks shelves when necessary.
Cleans the bar area, floor, grinders, taking out trash, etc routinely.
Runs errands and when needed.
Updates the brew of the day and other information on the public information boards.
Participates in special events as and when needed.
So as to create an environment conductive for attaining monthly sales targets.
3. Employee Development
Plays a part in high performance team, that is:
Maintains a high level of motivation to ensure quality and consistent products.
Maintains positive Company morale.
Perpetuates Company philosophy and culture.
So as to contribute to a conducive and pleasant working environment.
4.Product Knowledge
Delivers a consistent quality Product, that is:
Maintains the highest quality, consistent product standards.
Oversees drink making and ensuring that only consistent quality drinks and products are served.
Strictly adheres to SOPs on all drink and gourmet items.
So as to maintain the highest standards of products of The Coffee Bean & Tea Leaf stands for.
5.Store Presentation
Maintains a comfortable, conducive café, that is:
Maintains a clean, well-merchandised café.
Follows guidelines on music.
Keeps all tables cleared of trays and used utensils or cups.
Maintains dry and litter-free floors.
So as to provide a warm and inviting environment in which our customers can enjoy their world-class coffee or tea.
Your Ingredients Our Brew Crew is fueled by curiosity. We embrace new ideas and experiences in the pursuit of bettering ourselves, our organization, and the customers we serve.
Minimum SPM level
- Previous experience as a Barista or in a similar customer service role is preferred, however not required, as training will be provided in our Barista Academy.
- Strong customer service orientation.
- Ability to work well both independently and as part of a team.
- Flexibility to work various shifts, including weekends and holidays.
- World Class training in our Malaysia Barista Academy
- Competitive Salary
- Performance & Attendance Bonuses
- Brew Crew discounts
- Career Journey with Individual Development Plans
- Medical benefits
Job Types: Full-time, Part-time, Permanent
Pay: Up to RM2,400.00 per month
Benefits:
- Dental insurance
- Health insurance
- Maternity leave
- Meal allowance
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
Schedule:
- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Night shift
- Rotational shift
- Weekend jobs
Supplemental Pay:
- Overtime pay
Work Location: In person